GET ANSWERS TO YOUR PROOPSY QUESTIONS
ORDERING & PURCHASING
Q: How do I order my Proopsy Montage Villa? A: Ordering is simple! Add your chosen villa to the cart and pay securely right on the site. After checkout, we’ll contact you within 24 hours to confirm your order, schedule a site assessment, and arrange delivery.
Q: What payment methods do you accept? A: We accept wire transfers, certified checks, and major credit cards. Financing options are available through our partner lenders. A 30% deposit is required to begin production, with the balance due upon delivery.
Q: Can I customize my villa? A: Yes! While our villas come beautifully appointed as shown, we offer customization options for finishes, fixtures, and certain layout modifications. Customization may extend delivery time and affect pricing.
Q: Do you offer financing? A: Yes, we work with multiple lenders who specialize in prefabricated home financing. Options include construction loans, conventional mortgages, and personal loans. Contact our financing team for details.
DELIVERY & TIMELINE
Q: How long does it really take from order to move in? A: Our standard timeline is 30 days from order confirmation to key handover. This includes site preparation, manufacturing, delivery, and assembly. Customizations or permitting delays may extend this timeline.
Q: What if my site isn’t ready when the villa is? A: We can store your completed villa at our facility for up to 60 days at no charge. Extended storage is available for a nominal fee. We’ll coordinate with you to schedule delivery when your site is prepared.
Q: Do you deliver nationwide? A: Yes, we deliver to all 50 states. Delivery costs are included in our pricing for most locations. Remote or difficult to access sites may incur additional charges.
Q: What size truck delivers the villa? A: Components are delivered on standard flatbed trucks. Access requirements include 14 foot height clearance, 12 foot width clearance, and ability to accommodate 40-53 foot trailers. We assess access during site survey.
SITE REQUIREMENTS
Q: What site preparation is needed? A: We handle all site preparation including surveying, excavation, and foundation installation. You’ll need to ensure utility access (electric, water, sewer/septic) and proper site access for delivery vehicles.
Q: Do I need a building permit? A: Yes, building permits are required. We assist with permit applications and provide all necessary engineering drawings and documentation. Permit fees vary by location and are not included in villa price.
Q: What foundation types are available? A: We offer several foundation options including concrete slab, crawl space, full basement, and pier systems. Foundation type depends on local codes, soil conditions, and your preferences.
Q: Can you install on sloped lots? A: Yes, our villas can be installed on sloped lots with proper foundation design. Steep slopes may require additional engineering and foundation costs. Site assessment determines feasibility.
UTILITIES & SYSTEMS
Q: How are utilities connected? A: We coordinate all utility connections including electric, water, sewer, and internet. Connections are included in our pricing for standard installations within 100 feet of utility access points.
Q: Do you offer off-grid options? A: Yes! We offer complete off-grid packages including solar power systems, battery storage, water collection/treatment, and septic systems. Off-grid options are available for all villa models.
Q: What HVAC systems are included? A: All villas include appropriately sized HVAC systems for your climate zone. Standard systems are high efficiency heat pumps. Alternative systems available for extreme climates.
Q: Are smart home features included? A: Yes! All villas come with smart home pre wiring and basic smart home package including smart thermostat, door lock, and lighting controls. Advanced packages available.
CONSTRUCTION & QUALITY
Q: What materials are used? A: We use premium materials including engineered lumber, fiber cement siding, triple pane windows, and top brand appliances. All materials meet or exceed building codes and come with manufacturer warranties.
Q: How energy efficient are the villas? A: Our villas exceed current energy codes by 30%. Standard features include high efficiency HVAC, triple pane windows, superior insulation, and LED lighting throughout. ENERGY STAR certification available.
Q: Can I be present during construction? A: Absolutely! We encourage homeowners to monitor progress. We provide safety guidelines for site visits and regular photo/video updates if you cannot be present.
Q: Who does the assembly? A: Assembly is performed by Proopsy certified construction teams. All workers are licensed, insured, and trained in our specific assembly processes. Quality supervisors oversee every project.
WARRANTY & SERVICE
Q: What warranties are included? A: We offer comprehensive warranties: 25-year structural, 10-year systems, 5-year workmanship, and 2-year comprehensive coverage. Full warranty details are available in our warranty section.
Q: How do I request warranty service? A: Contact our warranty department at. We typically schedule inspections within 48 hours and resolve issues within 7 days.
Q: Are warranties transferable? A: Yes, all warranties are fully transferable to new owners, adding significant value to your property. Transfer must be completed within 30 days of property sale.
Q: What maintenance is required? A: Minimal maintenance is needed thanks to quality materials and construction. We provide a detailed maintenance guide covering seasonal tasks and system care.
FINANCING & INVESTMENT
Q: Will the villa appreciate in value? A: Like traditional homes, appreciation depends on location, market conditions, and maintenance. Our high quality construction and transferable warranties support strong resale values.
Q: Can I rent out my villa? A: Yes! Many owners successfully rent their villas as short term or long term rentals. Our durable construction and quality finishes are ideal for rental use.
Q: Are there tax advantages? A: Villa owners may qualify for standard homeowner tax benefits including mortgage interest deductions and property tax deductions. Consult your tax advisor for specifics.
Q: How does insurance work? A: Proopsy villas qualify for standard homeowner’s insurance. We provide all documentation needed for insurance applications. Some insurers offer discounts for our superior construction.
GENERAL QUESTIONS
Q: What’s the difference between A Frame and Box models? A: A Frame villas feature dramatic pitched roofs and cozy loft spaces, ideal for scenic locations. Box models offer contemporary design with maximum space efficiency and larger footprints.
Q: Can I see a villa in person? A: Visit our New York showroom at 28 East 63rd Street to see materials, finishes, and scale models. We also have completed villas available for viewing by appointment in select locations.
Q: Do you offer commercial models? A: Yes, we offer modified versions of our villas for commercial use including offices, retail, and hospitality. Commercial models include enhanced systems and accessibility features.
Q: What about extreme weather? A: Our villas are engineered for your specific climate zone including hurricane, earthquake, and snow load requirements. We use impact resistant materials and advanced weatherproofing systems.
NEED MORE ANSWERS?
Can’t find what you’re looking for? Email us: info@proopsy.com
Our team is ready to answer your questions Monday-Friday, 9 AM – 6 PM EST