Our Commitment to Excellence
Proopsy stands behind every Montage Villa with comprehensive warranty coverage that exceeds industry standards. Our Swiss precision engineering and premium materials ensure your investment is protected for years to come.
Warranty Coverage
25 Year Structural Warranty
- Foundation systems
- Load-bearing walls and frames
- Roof structure and integrity
- Major structural components
10 Year Systems Warranty
- Electrical systems
- Plumbing systems
- HVAC components
- Built-in appliances
5 Year Workmanship Warranty
- Interior and exterior finishes
- Cabinetry and fixtures
- Windows and doors
- Flooring materials
2 Year Comprehensive Warranty
- All manufacturing defects
- Installation workmanship
- Material defects
- Finish quality
What’s Covered
- Manufacturing defects in materials
- Workmanship errors
- Structural integrity issues
- System malfunctions
- Finish deterioration (normal conditions)
What’s Not Covered
- Normal wear and tear
- Damage from natural disasters
- Modifications by owner
- Improper maintenance
- Acts of negligence
Return Policy
90-Day Money-Back Guarantee We are confident you’ll love your Proopsy Montage Villa. However, if you’re not completely satisfied within 90 days of completion, we offer a full refund of your purchase price.
How It Works:
- Contact our customer service team within 90 days of villa completion
- We will arrange a professional assessment of your villa
- Upon confirmation of eligible return conditions, you’ll receive a full refund
- Return processing completed within 14 business days
Return Conditions: While your purchase price is fully refundable, the following logistics costs are the responsibility of the homeowner:
- Professional disassembly and deconstruction
- Component packaging and protection
- Return transportation to our facility
- Site restoration (if applicable)
To Qualify for Full Refund:
- Villa must be in original condition with no major damage
- All components must be present and undamaged
- Return request must be submitted within 90 days of completion
- Property must be accessible for safe disassembly
Why Our Return Process Protects You:
- Professional disassembly ensures safety and preserves value
- Comprehensive packaging protects components during transport
- Detailed inspection guarantees fair refund processing
- Site restoration leaves your property in excellent condition
Alternative Solutions: Before processing a return, our team will work with you to explore all options:
- Complimentary modifications and upgrades
- Component replacements or adjustments
- Design modifications to better suit your needs
- Partial refunds for specific concerns
Quality Assurance
Every Proopsy villa undergoes rigorous quality control:
- Factory inspection before delivery
- On-site assembly supervision
- Final certification before handover
- Independent third-party verification
Warranty Service Process
- Report Issue: Contact our warranty department
- Assessment: Schedule inspection within 48 hours
- Resolution: Most issues resolved within 7 days
- Follow-up: Quality check after service completion
Transferability
Our warranties are fully transferable to new owners within the warranty period, adding significant value to your property.
Your Peace of Mind is Our Priority
At Proopsy, we build trust alongside homes. Our comprehensive warranty and flexible return policy ensure that your investment is protected and your satisfaction is guaranteed. We’re committed to making your dream home experience exceptional from start to finish.
Contact us anytime at info@proopsy.com for warranty service or return assistance.